cancellation policy

An appointment is a promise to devote practitioner time and resources to your benefit.

Client cancellation with 36 hour notice is expected. Notification may take place by phone 215- 301 -3072, and voice mail is welcomed. Clients providing less than 36 hour notice of cancellation may be charged 50% of service fee if the appointment goes unfilled. Repeated late cancellations may lead to restricted online booking, upon review of the situation clients may resume scheduling with a request for prepayment for the service time reserved.

​Illness is a part of life. Clients attending appointments should be symptom free of any communicable illness for a minimum of 48 hours prior to their appointment. (Especially colds, flu, pinkeye & poison ivy)

We prefer to reschedule an appointment for those who may be ill, caring for a person who is highly contagious or seeming slightly under the weather rather than take the risk of self or client exposure. There are no penalties for cancellation due to illness. Please, stay at home and practice self care.

​Clients receiving V-Steam or Arvigo Mayan Abdominal Therapy (ATMAT) who need to reschedule due to onset of menses will be offered one opportunity to reschedule with less than 24 hours notice. Prepaid services cancelled with less than 24 hour notice or no notice are non refundable.

Late Arrivals

Traffic happens, public transit can be unpredictable.  We do encourage you to take extra time in plotting your arrival to accommodate the challenges to travel an active city provides.

Massage and Bodywork clients arriving within 15 minutes of their scheduled appointment time will be seen for the remaining time available at full session cost.

V-Steam sessions are short, clients are expected to arrive on time to receive the full scheduled treatment. No refunds or discounts will be offered to late arriving clients.

After 16 minutes, clients who have not arrived are considered a no show and will need to reschedule with prepayment.

Thank you for understanding that the healing arts and bodywork is our vocation and sole source of income. Your respect will be returned in kind. In the event of a practitioner initiated cancellation, we will do our best to provide you with 36 hours notice of need to reschedule, exceptions may include practitioner illness that jeopardizes client health, personal injury or dire family circumstance.